Help with Triivl

Support

Write to us and a person answers, normally within a couple of working days. The questions we get most are answered below.

Triivl Pro

How do I cancel or change my subscription?

Subscriptions are handled by Apple. Open the Settings app on your iPhone or iPad, tap your name, then Subscriptions, and choose Triivl. In Triivl, Settings has Manage subscription, which takes you to the same place. Cancelling stops the next renewal; Pro stays on until the period you have paid for is over.

I have paid, but Pro is not on

In Triivl, open Settings and choose Restore purchases. Make sure the device is signed in to the Apple Account you bought it with.

Can I get a refund?

Refunds are decided by Apple. Ask at reportaproblem.apple.com.

Trips and sync

My trips do not show up on my other device

Trips are kept in step through your own iCloud. Check that both devices are signed in to the same Apple Account, that iCloud is turned on for Triivl in the Settings app, and that the device is online. It can take a few minutes the first time.

Gate and delays are missing for my flight

Live travel data is part of Triivl Pro. Gate, check-in and status come from Avinor and cover flights to and from Norwegian airports, from three days before departure. Always check with the airline or the airport before you act on a time or a gate.

Import

How do I import a booking by e-mail?

Sign in with Apple in Triivl, open Settings and choose Import by e-mail. There you find the address to forward to and how to verify the address you send from. What Triivl reads is offered to you as a suggestion; nothing is added to a trip until you accept it.

The import got something wrong

Correct it in the app before or after you accept the suggestion. If the same kind of confirmation keeps going wrong, tell us which airline, hotel or agency it came from.

Your data

How do I delete my account?

In Triivl, Settings has Delete server account. It removes what our server holds about you straight away. Your trips are in your own iCloud and stay until you delete them in the app. More on the privacy page.

Can I get a copy of my data?

Export all trip data in Settings gives you a file with everything the app holds.